My Stocks Portfolio
  • Introduction
  • Announcements
    • Sunday Server Maintenance
  • Help Guide
    • Backup and Import
      • Backing up data or switching devices
      • Import and Export data
      • Recovering deleted data
    • Adding and Editing Items
      • Add a Portfolio
      • Add a Quote
      • Add a Transaction
      • Edit a Portfolio, Quote, or Transaction
      • Delete a Portfolio, Quote or Transaction
      • Move/Copy a Quote or Transaction
      • Merge/duplicate portfolios
      • Adding Custom Prices
      • Add Notes to a Quote
      • Record a Dividend or DRIP
      • Record a Symbol Change
      • Record a Split, Merger, Spin-off, or Acquisition
    • Finding a symbol
      • Cryptocurrency
      • Stock Options (Calls/Puts)
      • Market Indices
        • Americas
          • USA
          • Canada
        • Europe
          • UK
          • Germany
          • Switzerland
        • Asia-Pacific
          • Australia
          • India
          • Japan
          • Singapore
      • US Treasury Bill rates
      • Commodities / Precious Metals
      • Thrift Savings Plan (TSP)
      • Using ISIN, WKN, or other code
    • Customizing Display
      • Default start page
      • Sorting
      • Hide closed positions
      • Holdings calculation price
      • Filter news publishers
      • Display language
    • Multi Currency Portfolios
      • Home currency for all holdings
      • Forex rate at time of transaction
      • Mixed home currency and local currency
      • Hiding Currency Symbols
    • Widgets
    • Calculations
      • Reset daily changes at midnight
      • Unrealized and realized
      • Annualized / Unannualized XIRR
      • Use Last / Bid / Ext / etc price for holdings
    • Desktop Access
    • Account
      • Reset Password / Passcode
      • Changing sign-in email
      • Sharing your premium subscription between devices
      • Transferring premium subscription to new email
      • Deleting my account / data
    • Investing Terminology
      • Charts
        • Hollow candlestick
        • Volume bar colors
  • Troubleshooting
    • Notifications
      • Not receiving notifications
      • Notifications have no sound
    • Font Color Issues
      • Why am I seeing inverse red and green colors?
      • Why am I not seeing red and green colors?
      • Why am I seeing yellow and green colors?
    • Quotes aren't refreshing
    • I paid to remove ads but they are still showing up
    • Widget issues
      • Android
        • My widget is empty
        • My widget is not updating
    • Force update to latest version
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  1. Troubleshooting

I paid to remove ads but they are still showing up

Please follow the below instructions to restore your purchase on iOS or Android

iOS

  1. Open the App Store app on your phone and sign in with the same Apple account used to make the original purchase

  2. In the app, open settings, Premium

  3. Click the Restore purchases button

Android

  1. Open the Google Play app on your phone and sign in with the same Google account used to make the original purchase

  2. In the app, open settings, Premium

  3. Click the Restore purchases button

If you would like to transfer a purchase between Apple App Store and Google Play store, see this link: https://help.mystocksportfolio.app/help-guide/account/sharing-your-premium-subscription-between-devices

If you are still seeing ads, contact us using the original Apple/Google email used to make the purchase on the Apple App Store / Google Play Store.

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Last updated 1 month ago